Paper Info
Title
The influences of communication media and decision-making technique on team decision outcomes: a critical assessment of the stepladder approach
Abstract
The stepladder technique is a method for improving face-to-face (FTF) team problem solving. The purpose of this study was to determine whether or not the stepladder technique benefits computer-mediated (CM) teams of individuals. Hypotheses addressed the effects of communication media and decision making technique on team decision quality, decision variability, time to make a decision, and team member satisfaction. Eighty 4-person team worked on a decision making task using one of the following group structures: FTF conventional, FTF stepladder, CM conventional, or CM stepladder. The results revealed fundamental differences between FTF and CM teams of decision makers.
Year
DOI
Venue
1997
10.1145/1120212.1120371
CHI Extended Abstracts
Keywords
Field
DocType
critical assessment,cm stepladder,ftf stepladder,stepladder technique,decision-making technique,4-person team,decision maker,decision variability,stepladder approach,cm team,team member satisfaction,stepladder technique benefit,communication media,team decision quality,team decision outcome,computer mediated communication,team work
Decision analysis,Computer science,Knowledge management,Business decision mapping,Computer-mediated communication,Decision quality,Team decision making,Decision-making
Conference
ISBN
Citations 
PageRank 
0-89791-926-2
0
0.34
References 
Authors
1
2
Name
Order
Citations
PageRank
Lori L. Foster101.01
Michael D. Coovert234028.86