Title
Enterprise Identity Management - Towards a Decision Support Framework Based on the Balanced Scorecard Approach.
Abstract
Enterprise Identity Management Systems (EIdMS) are an IT-based infrastructure that needs to be integrated into various business processes and related infrastructures. Assessment and preparation of decisions for the introduction need to take the costs, benefits, and the organizational settings into consideration. A variety of methods for the evaluation and decision support of new IT (e. g. EIdMS) are discussed in the literature – however, these are typically based on single dimensions (e. g. financial or technology aspects). This paper proposes a multidimensional decision support framework, based on the Balanced Scorecard concept. The presented approach introduces four perspectives and a related set of initial decision parameters to support decision making. The perspectives are (a) financial/monetary, (b) business processes, (c) supporting processes and (ICT) infrastructure and (d) information security, risks and compliance. Perspectives and adaptable sets of decision parameters also may serve as foundation for software-based decision support instruments.
Year
DOI
Venue
2009
10.1007/s11576-009-0174-x
Business & Information Systems Engineering
Keywords
Field
DocType
business process,information security,balanced scorecard,identity management,decision support,it security
Decision analysis,Business process,Intelligent decision support system,Systems engineering,Computer science,Decision support system,Knowledge management,Business decision mapping,Balanced scorecard,R-CAST,Decision engineering
Journal
Volume
Issue
ISSN
1
3
1867-0202
Citations 
PageRank 
References 
2
0.39
19
Authors
2
Name
Order
Citations
PageRank
Denis Royer1134.71
Martin Meints2329.07