Title
Evaluating Citizen Adoption and Satisfaction of E-Government
Abstract
Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model TAM, the Web Trust Model WTM, and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.
Year
DOI
Venue
2011
10.4018/jegr.2011070104
IJEGR
Keywords
Field
DocType
citizen adoption,effective service,better relationship,e-government adoption,demographic variable,e-government service,web trust model wtm,technology acceptance model tam,government system,government service,e government,servqual
E-Government,SERVQUAL,Public relations,Sociology,Technology acceptance model,Knowledge management,Marketing,Government
Journal
Volume
Issue
ISSN
7
3
1548-3886
Citations 
PageRank 
References 
9
0.54
31
Authors
2
Name
Order
Citations
PageRank
Craig P. Orgeron190.54
Doug Goodman290.54