Abstract | ||
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Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model TAM, the Web Trust Model WTM, and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced. |
Year | DOI | Venue |
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2011 | 10.4018/jegr.2011070104 | IJEGR |
Keywords | Field | DocType |
citizen adoption,effective service,better relationship,e-government adoption,demographic variable,e-government service,web trust model wtm,technology acceptance model tam,government system,government service,e government,servqual | E-Government,SERVQUAL,Public relations,Sociology,Technology acceptance model,Knowledge management,Marketing,Government | Journal |
Volume | Issue | ISSN |
7 | 3 | 1548-3886 |
Citations | PageRank | References |
9 | 0.54 | 31 |
Authors | ||
2 |
Name | Order | Citations | PageRank |
---|---|---|---|
Craig P. Orgeron | 1 | 9 | 0.54 |
Doug Goodman | 2 | 9 | 0.54 |