Paper Info
Title
Strategic Information Technology Management: Managing Organizational, Political, and Technological Forces
Abstract
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior management in the largest municipal electric and water systems, the paper examines the confluence of contextual factors fostering changes in an IT management strategy, which tend to be aimed at increasing efficiency and effectiveness of service delivery as well as improving customer/citizen satisfaction. The paper proposes a model of the IT strategic planning process occurring in municipal environments illustrating interplay between technological, political, and bureaucratic decision-making. The study finds that the complex nature of technology with its rapid and seemingly chaotic rate of change poses political risks for the organization attempting to manage the IT infrastructure. Successful strategic management of IT must take into account the differing value sets among its organizational and political members and how these differing motivations impact the management of the IT infrastructure.
Year
DOI
Venue
2005
10.1109/HICSS.2005.558
HICSS
Keywords
Field
DocType
information technology,successful strategic management,it management strategy,municipal environment,bureaucratic decision-making,strategic information technology management,political risk,it strategic planningprocess,it infrastructure,political member,technological forces,senior management,resource management,it management,information management,strategic planning,automatic control,rate of change,finance,service delivery,energy management,strategic management,technology management
Resource management,Economics,Information management,Knowledge management,Senior management,Strategic management,Information technology management,Political risk,Strategic planning,Technology management
Conference
ISSN
ISBN
Citations 
1530-1605
0-7695-2268-8-5
2
PageRank 
References 
Authors
0.42
0
3
Name
Order
Citations
PageRank
keith a schildt171.30
Suzann Beaumaster220.42
Marcie Edwards320.42