Author Info
Name
Affiliation
Papers
SI SHI
School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
1
Collaborators
Citations 
PageRank 
4
0
0.34
Referers 
Referees 
References 
0
0
0
Title
Citations
PageRank
Year
Interactivity in online chat: Conversational cues and visual cues in the service recovery process00.342021