Paper Info
Title
Conceptualizing Dimensions Of Enterprise Resource Planning Systems Success: A Sociotechnical Perspective
Abstract
The success of implementing Enterprise Resource Planning (ERP) system has substantial benefits to an organization due to its large scale tangible and intangible benefits. However, the failure of ERP system implementation is a considerable challenge since it poses significant intervention on internal stakeholders, internal organization, business processes and technology. Though literature recognizes that these interventions bring about technological change during ERP implementation, hardly any article has conceptualized these interventions in evaluating its performance. Drawing on the Process-Variance (PV) and Adapted Socio Technical (AST) system perspectives, the objective of this article is to conceptualize the interventions through socio-technical perspective and develop a comprehensive conceptual model to assess the success or failure of ERP system implementation. The conceptual model, Process-Variance and Adapted SocioTechnical (PVAST) proposed in this article will enable decision makers and practitioners to measure ERP project performance at every stage of its life cycle in a coherent method and adopt corrective measures.
Year
DOI
Venue
2014
10.4018/ijeis.2014010104
INTERNATIONAL JOURNAL OF ENTERPRISE INFORMATION SYSTEMS
Keywords
Field
DocType
Business Processes, Critical Success Factors, ERP Implementation, Internal Organization, Internal Stakeholders, Leavitt's Model, Process Perspective, Socio Technical Perspective, Technology, Variance Perspective
Psychological intervention,Enterprise resource planning,Systems engineering,Conceptual model,Business process,Knowledge management,Implementation,Technological change,Engineering,Sociotechnical system
Journal
Volume
Issue
ISSN
10
1
1548-1115
Citations 
PageRank 
References 
6
0.41
47
Authors
3
Name
Order
Citations
PageRank
Jessy Nair160.41
D. Bhanu Sree Reddy260.41
Anand A. Samuel360.41